Return & Refund Policy

At CMAC Electrical (accessible via https://cmac-electrical.com/), we want to ensure you are completely satisfied with your purchase. Whether you are a professional electrician ordering wiring connectors or heating controls, or purchasing a CMAC charity beanie, we offer a straightforward, hassle-free returns process in full compliance with Irish and EU Consumer Rights legislation.

1. 14-Day Cooling-Off Period (Right of Cancellation)

Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations, you have the right to cancel your order and return your purchase within 14 calendar days of receiving your items without providing a reason.

Notification Window: You must inform us of your decision to return the product within 14 days from the date of delivery.
Return Window: Once you notify us, you have an additional 14 days to send the items back to us.

2. Return Eligibility & Condition of Items

To be eligible for a full refund, returned items must meet the following conditions:

Condition: Items must be unused, uninstalled, undamaged, and in the same condition that you received them.
Packaging: Goods must be returned in their original, undamaged product packaging with all accompanying instructions, accessories, and components included (e.g., wired instructions manuals, distribution board components).
Proof of Purchase: You must provide your order number or sales receipt, which can be found in your order confirmation email.

3. How to Initiate a Return

Submit a Return Request: Contact our customer service team via our website at https://cmac-electrical.com/ with your Order Number, the product(s) you wish to return, and the reason for the return.
Pack Your Items: Securely pack the item(s) in their original packaging to prevent damage during transit. Include a copy of your order confirmation or return slip inside the package.
Dispatch the Package: Send the package to our designated returns address using a trackable courier service. We recommend retaining your proof of postage.

4. Return Shipping Costs

Change of Mind / Standard Returns: If you are returning an item due to a change of mind, you are responsible for paying the direct cost of returning the goods.
Faulty, Damaged, or Incorrect Items: If an item arrives damaged, defective, or incorrect, CMAC Electrical will cover the return shipping costs or arrange a courier collection/replacement at no charge to you.

5. Refunds & Processing Timelines

Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund based on the item’s condition.
Refund Method: Approved refunds will be processed automatically back to your original payment method (Credit/Debit Card, Apple Pay, or Google Pay).
Timeline: Refunds are typically issued within 5 to 10 business days of receiving and verifying the returned merchandise. Please note that your bank or payment issuer may take additional time to process and post the transaction to your account.
Original Delivery Charges: If you return your entire order within the 14-day cooling-off window, we will refund the standard initial delivery cost. Express or non-standard shipping fees are non-refundable.

6. Charity Beanie Hats

A portion of the proceeds from every CMAC Beanie Hat purchase goes directly to charity.

If you return a charity beanie within the eligible return window in unused condition, a full refund for the product price will be issued in accordance with standard return terms.
For faulty or damaged beanies, a full refund or replacement will be provided upon request

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during transit, defective out of the box, or incorrect:

Please report the issue within 48 hours of delivery through https://cmac-electrical.com/.
Please include photos or videos clearly demonstrating the issue or damage.
We will arrange a replacement or issue a full refund, including return carriage fees.

8. Contact Us

For any questions about our return process or to request a return, please visit our website: https://cmacsolutions.com/contact-us/.

Last Updated: October 2026