Shipping Policy

At CMAC Electrical (accessible via https://cmac-electrical.com/), we are dedicated to providing fast, reliable, and transparent shipping across Ireland. Whether you are ordering wiring connectors for a quick job, heating controls, distribution boards, or a CMAC charity beanie, we strive to get your products to your doorstep or job site as quickly as possible.

1. Delivery Rates & Shipping Options

We offer nationwide shipping across the Republic of Ireland and Northern Ireland. All delivery costs are calculated dynamically at checkout before you complete your payment.

 

Destination

Standard Delivery Fee

Estimated Delivery Time

Republic of Ireland

Flat Rate / Calculated at Checkout

1–3 Working Days

Northern Ireland

Calculated at Checkout

2–4 Working Days

Note: Promotional free shipping offers or specific thresholds may apply periodically and will be displayed clearly in your shopping cart during checkout.

2. Order Processing & Dispatch Timelines

  • Order Cut-Off Time: Orders placed before 12:00 PM (GMT) on working days (Monday through Friday) are typically processed and dispatched the same day.
  • Working Days: Orders placed after 12:00 PM, on weekends, or on Irish Bank Holidays will be processed on the next business day.
  • Order Tracking: Once your order is packed and dispatched, you will receive an automatic dispatch notification email containing your tracking information and courier details.

3. Delivery Method & Courier Services

We partner with reputable courier services across Ireland to ensure safe and prompt delivery of your tools and electrical equipment.

  • Signature Requirement: Deliveries may require a signature upon receipt. Please ensure someone is available at the provided shipping address to receive the parcel.
  • Job Site & Commercial Deliveries: If you require delivery directly to a commercial address or active job site, please ensure clear delivery instructions and contact numbers are provided during checkout.

4. Guest Checkout & Shipping Address Updates

  • Guest Checkout: You do not need an account to place an order or receive shipping notifications. Shipping updates are sent directly to the email address provided during checkout.
  • Address Accuracy: Please carefully double-check your delivery details (including Eircode/Postcode) before completing your order. If you notice an error in your delivery address after placing an order, please contact us immediately. Once an order has been dispatched from our warehouse, address changes cannot be guaranteed.

5. Stock Availability & Partial Shipments

  • Real-Time Stock Monitoring: We monitor stock levels continuously to ensure product availability. In the unlikely event that an item in your order is unexpectedly out of stock, our customer support team will notify you immediately.
  • Partial Shipments: If your order contains multiple items and one item is delayed, we may dispatch available items first to avoid delaying your job, at no additional shipping charge to you.

6. Damaged or Missing Shipments

  • Damaged Parcels: Please inspect your delivery upon arrival. If the package appears visibly damaged, note it with the courier driver or contact us within 48 hours of delivery with photos of the damaged packaging and product.
  • Lost Packages: If your tracking information indicates that your package has been delivered but you have not received it, or if your delivery is significantly delayed beyond the estimated timeframe, please contact us so we can open an investigation with the carrier.

7. Contact Us

If you have any questions regarding your order status, delivery options, or tracking, please reach out to us via our official website: https://cmacsolutions.com/contact-us/